Privacy and Return Policy

At Zaghouani, we are committed to protecting your personal information and providing you with a clear understanding of our return policies. This combined policy describes how we process your personal data and the procedures for returning products. By using our WooCommerce mobile store, you agree to these privacy and return practices.

        1. Privacy Policy

We value your privacy and are committed to protecting your personal data. This section explains what information we collect, how we use it and how it is protected.

1. Information we collect

We collect personal and non-personal information to ensure an optimal shopping experience.

Personal Information: When you create an account, place an order or contact us, we collect your name, email address, delivery address, phone number and payment information.
Non-personal information: We collect data such as your IP address, browser type and device details to improve our site.
Cookies: We use cookies to improve your experience by remembering your preferences and tracking the site usage. You can manage cookies in your browser settings, but disabling them may affect some site functionality. 

2. How we use your information

We use your data to process orders, personalize your experience, and for marketing and improvement purposes.

Order Processing: Your information allows us to process your orders, deliver the products and manage payments.
Personalization: We customize your shopping experience and offer you product recommendations based on your preferences.
Marketing: With your consent, we may send you promotional emails or updates on new products and services.
Site Improvement: We analyze data to monitor the performance of the site and improve our services.

3. Sharing of Information

We do not sell, trade or rent your personal information to third parties. However, we may share your information with:

Service Providers: We work with third party providers for payment processing, shipping and customer support. These providers are obliged to protect your data.
Legal Requirements: Your data may be shared if required by law or to protect the security and rights of [Your Shop] or others.

4. Data Security

We have in place appropriate security measures to protect your information.

Encryption: We use SSL (Secure Socket Layer) technology to encrypt sensitive information.
Restricted access: Access to your personal data is limited to authorized members of our team.
Security Audits: We conduct regular audits to ensure the security of your information.

5. Your Rights

You have the following rights with respect to your personal information:

Access: Request a copy of the personal data we hold about you.
Correction: Correct any inaccurate or outdated information.
Deletion: Request the deletion of your personal data, subject to legal obligations.
Unsubscribe: You can opt-out of marketing communications at any time.

6. Children’s privacy

Our services are not intended for children under the age of 13. If we find out that we have collected information from children, we will promptly delete it.

7. Changes to the Privacy Policy

We may update this privacy policy to reflect changes in our practices. We encourage you to check this page periodically for updates.

         2. Return Policy

We want you to be fully satisfied with your purchase. This section describes how to return items and request a refund.

1. Eligibility of Returns

Items must be returned within 14 days of receipt. To be eligible, items must be in their original condition and packaging.

2. Non-Commercial Items

Some items cannot be returned for health, hygiene or personalization reasons. These may include, but are not limited to:

Personal care products (e.g., cosmetics, health products)
Custom or custom items
Digital products or gift cards

3. Return Process

To initiate a return:

1. Contact us at our Contact Page.

2. We will provide you with instructions to return the item.

3. Once the item is received and inspected, we will inform you of the status of your refund.

4. Refunds

Refunds are made to the original payment method within 14 days of receipt of the returned item. Please note that shipping costs may not be refundable.

5. Trade

We replace items only if they are defective or damaged. If you need to exchange an item, please contact us to arrange the exchange.

6. Return Shipping Costs

Return shipping costs may not be covered by Zaghouani. You are responsible for the shipping costs of returns, unless the return is due to a defective or incorrect item.

Contact us

If you have any questions about our privacy or feedback policies, please do not hesitate to contact us at

Thank you for trusting Zaghouani! We strive to provide a secure and satisfying shopping experience.